Refunds
Any request to cancel a reservation must always be made via email at least 48 hours prior to the start date of the transfer service.


In cases where cancellation is requested less than 48 hours prior to the start of the transfer service, no refund will be given.


You should contact customer service by email if you need to make a claim with your airline, tour operator, and/or travel insurance company.


Terms and Conditions:
Before requesting a transfer service offered on our website, please ensure that you have read and understood the terms and conditions below, as these terms and conditions will govern any subsequent contract.


If you do not understand any of the contractual conditions, we recommend that you contact our customer service before proceeding with any contract.


Using email to contact us is faster and more reliable.


Services
We offer travel transfer services for individuals or groups.


Online booking procedure
The contract becomes legally binding only when the customer receives confirmation that the requested service is available and is notified of this fact by email. If, for any reason, it is not possible to provide the requested service, the customer will be informed and refunded the full amount using the same method used for payment.

The client is required to acknowledge all notifications made. However, if the client does not acknowledge receipt of an email, the records held in our email server should be considered proof of receipt.
It is highly recommended that website customers read all terms and conditions of offers in detail, and carefully check the details of their bookings and confirmations before submitting their order. These terms and conditions, and the details provided by the customer, are the basis of any eventual contract. Special care should be taken when completing the booking to ensure that all mandatory fields, indicated by an asterisk (*), have been filled in.
Liability
We cannot be held liable for incidents that may occur during the provision of the service, specifically illnesses, personal injuries or death, unless caused by negligence. Any compensation for accident, illness or death resulting from the use of the transfer service will be subject to the laws and jurisdiction of the country where the service is actually provided.
We will be absolved of all liability where the client enters into a contract directly with the driver or service provider.
Changes and Cancellations
The confirmation sent by email to the client includes the destination address requested by the client. Any changes to this or any other information must be sent in writing, by email, before the travel date.
The client is responsible for any additional service costs resulting from the requested change. Changes are subject to availability and acceptance. Two changes are free; further changes may incur an administrative fee.
Any cancellation request must be made via our email address at least 48 hours before the start date of the transfer service. In this case, we will proceed with a full refund of the payment made. In cases where cancellation is requested less than 48 hours before the start date of the transfer service, no refund will be issued. You should contact customer service by email if you need to file a complaint against your tour operator, airline, or travel insurance company.

Procedures for Contacts
All contacts related to the provision and/or changes to the booking contract information must be made exclusively by email.
In case of unavoidable changes to the contract, the client will be informed via the email address provided at the time of booking. Sending this email will be considered proof of receipt by the client. Therefore, it is essential that you verify that the email address provided is correct and also that you can ensure that you have read any email received up to the time of the dates and times.
If you do not arrive at the pick-up point within 20 minutes of the time specified in the transfer request, the driver will try to contact you via the mobile phone number you provided. If it is not possible to contact you because you did not provide a mobile phone number at the time of booking, or the call is not answered, the service will not be provided and no refund will be issued.
Declaration of Responsibility and Capacity
By entering into this contract, clients implicitly declare that:
They are of legal age and in full possession of their mental faculties, thus enabling them to fulfill all their legal responsibilities relating to this agreement.
They are aware of the scope of the services covered by this contract, as detailed in the aforementioned information and the content of the general terms and conditions.
They declare that the credit or debit cards they use belong to them and that there are sufficient funds to cover the cost of the service.
They understand that they must notify us, as soon as reasonably possible, of any variation or change in the details they have provided.
The services to be provided are in accordance with the details specified in the confirmation email. It is therefore the client’s responsibility to verify all the data contained in the transfer confirmation. If the confirmation details are incorrect, the client must contact us immediately to correct these details.
Transfers
At the time of the transfer, the driver will wait at the pick-up point for a maximum of 60 minutes from the time of flight arrival. (In the case of airport transfers) The waiting time from any other point should be limited to 10 minutes after the scheduled time.
If the client is unable to locate the driver upon arrival, it is the client’s responsibility to contact us via our contact number. If the client does not call these numbers within 60 minutes of the flight arrival time for airport pick-ups, and within 10 minutes for other pick-ups, we will not be aware of the problem, the transfer booking will be cancelled and no refund will be due. An electronic record of all calls received to the telephone number is kept by the telephone service provider and may be used as evidence in the event of a dispute as to whether the numbers were called or not.
The client is responsible for verifying the agreed pick-up time for the transfer service, and also for ensuring that their arrival time at the departure airport allows them to arrive at least 10 minutes before check-in opens and under no circumstances less than two hours before the scheduled flight departure time.
We cannot be held responsible for delays due to force majeure or other circumstances beyond our control, including accidents involving third parties on transfer routes, police checkpoints, acts of terrorism or vandalism, extreme weather conditions, unusual traffic levels, or airport delays. The route to and from the chosen destination cannot be guaranteed, and the Google map displayed on our website is for informational purposes only.
It is the client’s responsibility to provide complete and accurate pick-up and drop-off addresses at the time of booking. The driver will pick up the client as close as possible to the indicated addresses, whenever access is easy for the type of vehicle used. If access via conventional roads is closed due to weather conditions, road accidents, etc., the driver may, at the client’s express request, use a longer route to reach the agreed destination, but in this case the client will be responsible for any additional costs.
Luggage
Each passenger is entitled to one suitcase per person, with a maximum combined size of 158 cm (length).
Any excess baggage must be declared at the time of booking. The passenger will be responsible for all additional expenses necessary for the transport of undeclared excess baggage.
The transport of baggage and other belongings is at the client’s own risk, and under no circumstances can we be held liable for any loss or damage.
Right of Admission
By entering into the contract, the client tacitly grants the driver the right to refuse to transport any passenger who may be under the influence of alcohol or drugs and those whose behavior may be considered dangerous to the driver or other passengers.
Alcoholic beverages may not be transported in vehicles for the purpose of being consumed on board. This prohibition also extends to narcotics.
Smoking is prohibited inside the vehicles.
Applicable Law and Jurisdiction
These General Conditions are subject to the provisions contained in Portuguese law.
The resolution of any dispute will be subject to Portuguese jurisdiction in the courts of the District of Porto.